Refund & Cancellation Policy

1. Overview

At MemeNova AI, we strive to provide high-quality AI-powered meme generation services. This Refund and Cancellation Policy outlines the terms and conditions for subscription cancellations, refunds, and related matters.

By subscribing to any of our paid plans, you acknowledge and agree to this policy.

2. Subscription Plans

We offer the following subscription tiers:

• The Normie (Free): Free forever, 3 generations per day
• Dank Dealer (₹499/month): 100 generations per month, commercial license
• Meme Lord (₹1,499/month): Unlimited generations, trend surfing, full commercial rights

All prices are in Indian Rupees (INR) and include applicable GST. Subscriptions are billed monthly.

3. Cancellation Policy

3.1 How to Cancel

You may cancel your subscription at any time using one of the following methods:

• Through your account dashboard under "Billing Settings"
• By contacting our support team at bivek.nunisa.adtu@gmail.com

3.2 When Cancellation Takes Effect

When you cancel your subscription:

• The cancellation takes effect at the end of your current billing period
• You will continue to have access to paid features until the end of the billing period
• You will not be charged for subsequent billing periods
• Your account will automatically downgrade to the Free tier after the current period ends

3.3 No Fees for Cancellation

There are no cancellation fees or penalties. You can cancel your subscription at any time without additional charges.

4. Refund Policy

4.1 General Refund Terms

All subscription payments are non-refundable except as outlined below.

Due to the digital nature of our service and immediate access to features upon payment, we generally do not provide refunds for:

• Partial months or unused subscription time
• Change of mind or non-use of the service
• Unused credits or generations
• Downgrading to a lower-tier plan

4.2 7-Day Money-Back Guarantee (First-Time Subscribers Only)

We offer a 7-day money-back guarantee for first-time paid subscribers:

• Applies only to your first paid subscription (Dank Dealer or Meme Lord)
• Request must be made within 7 days of initial subscription purchase
• Full refund will be issued if you are not satisfied with the service
• Does not apply to subscription renewals or re-subscriptions
• Limited to one refund per user/email address

4.3 Exceptional Circumstances

We may provide refunds outside the 7-day window in the following cases:

• Technical Issues: Prolonged service outages or critical bugs preventing service use (at our discretion)
• Billing Errors: Duplicate charges, incorrect amounts, or unauthorized charges
• Fraudulent Activity: If your account was compromised and unauthorized charges occurred
• Service Discontinuation: If we discontinue a paid feature or tier you subscribed to

Each exceptional case will be reviewed individually. We reserve the right to approve or deny refund requests based on the circumstances.

4.4 Pro-Rated Refunds

Pro-rated refunds are not available under normal circumstances. This includes:

• Cancelling mid-billing cycle
• Downgrading to a lower-tier plan
• Not using all allocated credits/generations

5. How to Request a Refund

To request a refund under our 7-day money-back guarantee or for exceptional circumstances:

1. Contact Support: Email us at bivek.nunisa.adtu@gmail.com with the subject line "Refund Request"
2. Provide Details: Include your account email, subscription plan, purchase date, and reason for the refund request
3. Wait for Review: We will review your request within 3-5 business days
4. Receive Decision: You will be notified via email whether your refund is approved or denied
5. Processing Time: Approved refunds are processed within 7-10 business days and will be credited to your original payment method

6. Billing Disputes and Chargebacks

6.1 Contact Us First

If you notice an incorrect charge or billing issue, please contact our support team before initiating a chargeback with your bank or credit card company. Most billing issues can be resolved quickly through direct communication.

6.2 Chargeback Consequences

Initiating a chargeback without contacting us first may result in:

• Immediate suspension or termination of your account
• Loss of access to all paid features and generated content
• Inability to create new accounts in the future

6.3 Legitimate Chargebacks

We will not penalize users for legitimate chargebacks in cases of:

• Fraudulent charges due to stolen payment information
• Unauthorized access to your account
• Charges made in error by our payment processor

7. Automatic Renewals

7.1 How Renewals Work

All paid subscriptions automatically renew at the end of each billing period:

• You will be charged using the payment method on file
• Renewal occurs on the same date each month
• You will receive an email notification before each renewal
• Pricing remains the same unless we notify you of changes 30 days in advance

7.2 Preventing Renewal

To prevent automatic renewal, you must cancel your subscription before the renewal date. Cancelling after renewal does not entitle you to a refund for that billing period.

7.3 Failed Payments

If a renewal payment fails:

• We will attempt to charge your payment method up to 3 times over 7 days
• You will receive email notifications about payment failures
• Your account will be downgraded to the Free tier if payment cannot be collected
• You can update your payment method to restore your subscription

8. Plan Upgrades and Downgrades

8.1 Upgrading Your Plan

When you upgrade to a higher-tier plan:

• Changes take effect immediately
• You will be charged the pro-rated difference for the remaining billing period
• Your next renewal will be at the new plan's full price
• New features and credits become available immediately

8.2 Downgrading Your Plan

When you downgrade to a lower-tier plan:

• Changes take effect at the end of your current billing period
• You continue to enjoy current plan benefits until the period ends
• No refund is provided for the difference in price
• Unused credits from the higher tier do not carry over

9. Credits and Generations

9.1 Credit Expiration

• Monthly credits expire at the end of each billing period
• Unused credits do not roll over to the next month
• Bonus credits from referrals expire after 90 days
• Credits are non-transferable and have no cash value

9.2 No Refunds for Unused Credits

We do not provide refunds, credits, or compensation for:

• Unused monthly generation credits
• Expired bonus credits
• Credits remaining when you cancel or downgrade

10. Service Interruptions

10.1 Scheduled Maintenance

We may perform scheduled maintenance that temporarily interrupts service. We will provide advance notice when possible. No refunds or credits are provided for scheduled maintenance.

10.2 Unscheduled Outages

In the event of significant unscheduled service outages:

• We will work to restore service as quickly as possible
• For outages exceeding 24 consecutive hours, we may provide service credits or partial refunds at our discretion
• We are not liable for indirect damages or losses resulting from outages

11. Account Termination by MemeNova AI

If we terminate your account for violating our Terms of Service or for fraudulent activity:

• No refund will be provided for the current billing period
• You forfeit all remaining credits and generations
• Future subscriptions may be prohibited

12. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Material changes will be communicated via:

• Email notification to all active subscribers
• In-app notification
• Update to the "Last Updated" date on this page

Changes will take effect 30 days after notification. Your continued use of the service after changes take effect constitutes acceptance of the updated policy.

13. Contact Information

For questions about refunds, cancellations, or billing, please contact us: